Privacy Policy

Last Updated: September 04, 2026

At Glitch Clothing, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or contacting us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use our website.

1. Information We Collect

We may collect information that you provide directly to us when you use our website or place an order, including:

• Full name
• Mobile or telephone number
• Email address
• Billing address
• Shipping and delivery address
• Order and purchase details
• Payment-related information required to process your order
• Information you provide when contacting customer support

2. Payment Information

Online payments may be processed through third-party payment service providers, including PhonePe Payment Gateway.

We do not intentionally store complete debit card, credit card, UPI PIN, banking passwords, or other sensitive payment credentials on our website. Payment information may be processed directly by the applicable payment service provider according to its own privacy and security policies.

3. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders.
• Arrange shipping and delivery.
• Process payments and verify transactions.
• Provide customer support.
• Respond to your questions, requests, or complaints.
• Process returns, exchanges, refunds, and cancellations.
• Send order confirmations and delivery updates.
• Improve our website, products, and services.
• Prevent fraud, misuse, unauthorized activity, or security threats.
• Comply with applicable laws and legal requirements.

4. Order and Delivery Information

When you place an order, we may share necessary information such as your name, phone number, and delivery address with our shipping and logistics partners so that your order can be delivered to you.

Only information reasonably required to fulfill and deliver your order should be shared with applicable service providers.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better browsing experience.

Cookies may also be used by third-party services integrated into our website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Third-Party Services

We may use third-party service providers to support website operations, payment processing, shipping, analytics, security, communications, or other business functions.

These third parties may process information according to their own terms and privacy policies. We encourage you to review the privacy policies of applicable third-party services.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

8. Data Retention

We may retain your personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory requirements.

9. Your Privacy Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information that we hold about you.

You may also contact us if you believe that the personal information we hold about you is inaccurate or needs to be updated.

10. Marketing Communications

If we send promotional or marketing communications, you may choose to stop receiving such communications by contacting us or by using the unsubscribe option provided in the communication, where available.

Please note that you may still receive essential communications relating to your orders, transactions, or account.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

12. External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, or applicable legal requirements.

Any changes will be posted on this page with an updated “Last Updated” date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

• Phone: +91 9838548222
• Email: support@glitchclothing.com